Equipping employees with the knowledge, skills, and process understanding required to perform their duties effectively.
Structure
Communication
Core Functions
Orientation, process and campaign training, system and tool training for all new employees.
Refresher training sessions, soft skills training, and coaching for low-performing employees.
Attendance records, assessments, and continuous trainee progress monitoring.
Weekly reports, training completion status, assessment and attendance updates.
Cadence
Metrics